ONLINE RETURN AUTHORIZATION SUBMISSION FORM
FOR SPRINT, BOOST, VIRGIN, PAYLO

To Ensure Fast Processing of Your RA, Please Note the Following:
  • Please fill in one line per phone in the table below. Please complete all information on each line.
  • Please copy the ESN or DEC or IMEI directly from the back of the phone, not from the box
  • Please make sure all original parts are returned along with the phone (ie: starter kits, original charger, USB cables, headphones/earphones, microSD cards, batteries and user manuals)
  • Failure to include any of the included required accessories may result in a refusal of the RMA. Any RMA that is refused and therefore returned to Dealer for missing parts, will incur a shipping fee charged to the Dealer's account.
  • No replacements units will be given. Credits will be processed to Dealer’s account immediately upon receipt of complete unit. However, a chargeback may occur within 4-6 weeks, should the return be rejected by carrier for any reason including abuse. Examples of abuse include (and are not limited to) physical damage such as: cracked screens, worn/missing keypad, missing trackball, missing/stripped screws, missing/dent antennae, corroded/broken connector, water damaged, illegible/missing serial numbers and unauthorized alteration or programming.
  • RMA is only valid for 10 business days
  • Refurbished products do not carry a warranty and therefore cannot be returned under this program
  • Please check appropriate Carrier policies for return reasons and criteria and separate return requests by Carrier
PLEASE FILL IN THE BELOW INFORMATION:
Date Requested: / /  [MM/DD/YYYY]
Dealer Name:
Contact Name: Dealer Phone #:
Dealer Fax: Dealer Email:
Types of Returns: CS (Customer Satisfaction) / DOA (Defective) / OBF (Out of Box Failure)
Model#ESN or DEC or IMEI TYPE OF RETURN (See Codes)REASON FOR RETURN
Please allow up to 3 business days for RA approval and to receive an RA# from us. Once you receive the RA #, ship all approved units with all original parts, with the RA# written on the outside of the box to:
HyperLink ~ Attn: Equipment Department ~ 35 South West Street ~ Mount Vernon ~ NY ~ 10550
When we receive the approved units and make final verification that everything is complete, credits will be posted to your account within 5 business days.
THANK YOU FOR YOUR BUSINESS